GUARANTEE

 

All payments to our store are made through an authorized processing center that has a license for financial transactions. When registering the store, the processing center examined our statutory documents and confirmed the store’s activities. If necessary, you can independently contact the processing center that processed your payment to track down your payment and return the funds.

 

1. Refund or reshipment of goods (on your choice) if the goods have not arrived within the guaranteed delivery time. 

2. In case you received goods that do not correspond to the order or of inadequate quality, we will quickly resolve this issue with the buyer in the form of compensation in one form or another (depending on the situation).

3. We provide the tracking number of your package within 1-10 business days after placing the order. You can always see where your package is. In rare cases, small packages weighing up to 100 g are delivered without a tracking number to ensure free delivery.

4. Free delivery of all orders. You no longer need to spend money on the delivery of your orders.

5. We are always next to you. You can message us in any convenient way at any time of the day or night! Email: support@kosmo-shop.com, Whatsapp / Viber / Telegram +79021110911.

 


If you have any questions, you can contact us using the online consultant form, customer support center, email  support@kosmo-shop.com, WhatsApp / Viber / Telegram +79021110911.