Delivery

1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?

Yes we do ship EVERYWHERE! The shipping cost is from $4 depending on your country. Get free shipping on orders above $99.

2. WHERE DO YOU SHIP FROM?

We ship from our 3 warehouses located in Singapore, China and USA. 

3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time takes 1-7 business days before shipment. Delivery usually takes 5-10 business days! However, due to the distance between countries, slow postal services, and shipping delays it can take longer. It depends on where you live! You can 'CONTACT US' or email support@kosmo-shop.com for specific shipping times.

4. MY ORDER HAS NOT ARRIVED YET. WHY?

While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we produce. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed! :)

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We ship from different factories using different carriers so some items might arrive earlier than others. As well, often some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your order number.

6. WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).

7. WILL THIS ITEM GET TO ME BEFORE _________?

If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

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